Customer Experience Associate – Retail & Framing

michaels

Bakersfield (CA)

On-site

USD 23,000 - 27,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels, a leading crafts retailer, is seeking a Store Associate for the Bakersfield- Rosedale location. You will deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout experience.

Responsibilities include unloading trucks, stocking merchandise, and maintaining in‑stock, well-merchandised displays. You will participate in Omnichannel processes and promotions while upholding store standards.

Qualifications

Retail or customer service experience preferred.
Must be at least sixteen (16) years old.
Ability to stand for long periods and lift/move merchandise.

Responsibilities

Help customers shop, locate products, and provide them with solutions.
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on the Rewards program and Private Label Credit Cards and enroll them.
Educate customers on the Voice of Customer (VOC) survey.
Assist with Omni channel processes, including BOPIS and Ship From Store.
Participate in truck unload, stocking, and planogram (POG) processes.
Complete merchandise recovery and store recovery to maintain stock and presentation.
Support shrink and safety programs and follow SOPs.