Customer Experience Associate - Library Services

Pierce County Library; Parkland, Spanaway, Puyallup, Orting (WA, WA, WA, WA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vacation

State Retirement System

Employee Assistance Program

Long-Term Disability

Tax Sheltered Annuity

Deferred Compensation

Life Insurance

Job summary

Pierce County Library System is seeking a frontline library associate to provide high-quality customer service across Parkland Spanaway Region locations, including Parkland, Spanaway, Summit, and Orting. You will assist with library accounts, technology access, and readers’ advisory, while supporting routine circulation and reference tasks.

The role requires an Associate’s Degree or equivalent experience, with two years in public library or customer service preferred.

Qualifications

• Associate’s Degree in a related field.
• Two years public library/customer service experience; OR
• Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.

Responsibilities

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Communicates and applies the Library’s policies and procedures, addresses and assists in resolving customer concerns, incidents, and complaints.
• Performs routine circulation and customer account management duties (e.g. check in/out materials, shelving, process holds, library card registration, cash handling, and account inquiries).
• Provides basic reference and readers’ advisory assistance in person, online and other various formats.
• Provides hardware and software support for customer-accessed technologies, instructs and trouble-shoots customers’ access to databases and electronic collections.
• Provides assistance to customers to locate library materials in the building and online, promotes library services.
• Processes, sorts, and shelves library materials as necessary; maintains periodicals.
• Counts and balances deposits and prepares weekly financial reports.
• Acts as Person In Charge, as delegated or scheduled.

Education

Associate’s Degree in a related field

Job description

Pierce County Library System is seeking a frontline library associate to provide high-quality customer service across Parkland Spanaway Region locations, including Parkland, Spanaway, Summit, and Orting. You will assist with library accounts, technology access, and readers’ advisory, while supporting routine circulation and reference tasks.

The role requires an Associate’s Degree or equivalent experience, with two years in public library or customer service preferred.