Library Patron Experience Associate

Carnegie Library of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 21,000 - 23,000; Full time

Job summary

Carnegie Library of Pittsburgh is seeking a Customer Engagement Associate in Pittsburgh to deliver welcoming, patron-centered service. You will assist patrons, handle circulation tasks, and support inquiries while promoting library programs and resources.

The role requires a friendly, energetic approach, familiarity with computer use, and the ability to work with diverse communities. Competitive hourly pay and regular schedules are provided.

Qualifications

• High school diploma or GED required.
• Six months of customer service experience preferred.
• Familiarity with online catalog and basic library systems is a plus.

Responsibilities

• Assist customers by locating materials and providing guidance.
• Handle circulation duties, register library cards, and process holds/requests.
• Provide computer-related support and basic reference assistance.
• Maintain a welcoming, safe, and organized library space.

Skills

Customer service

Communication

Multilingual

Diversity awareness

Education

High school diploma or GED

Tools

MS Windows

MS Office

Online catalog

Library circulation software

Job description

Carnegie Library of Pittsburgh is seeking a Customer Engagement Associate in Pittsburgh to deliver welcoming, patron-centered service. You will assist patrons, handle circulation tasks, and support inquiries while promoting library programs and resources.

The role requires a friendly, energetic approach, familiarity with computer use, and the ability to work with diverse communities. Competitive hourly pay and regular schedules are provided.