Lending Services Associate: Customer-Driven Library Expert

Public Library Of Princ; Princeton (NJ); On-site; USD 35,000 - 42,000; Full time

Job summary

Public Library Of Princ seeks a friendly public service professional to assist patrons at the checkout desk and via phone and email. The role includes reader advisory, data entry, reporting, and collection maintenance, with opportunities to lead special projects and outreach.

Strong communication and collaboration are essential. Responsibilities include answering questions, processing check-ins/outs, managing holds, assisting with memberships, and promoting library services.

Qualifications

• Experience in delivering excellent customer service in a public setting.
• Ability to assist with reader advisory and information needs.
• Proficiency with Google applications and Microsoft Excel.
• Strong communication, collaboration, and organizational skills.

Responsibilities

• Create a friendly, welcoming environment for library visitors.
• Answer questions and assist via desks, phone, chat, and email.
• Process daily materials delivery and manage holds, check-in/out, and payments.
• Assist with signing up for library cards and creating online memberships.
• Research and recommend books, movies, and music for all ages.
• Maintain accurate data in the user database and generate daily reports.
• Train and onboard new staff and volunteers.
• Lead process improvements to enhance customer service and efficiency.
• Ensure safety and security of staff and patrons, and keep the library clean and inviting.

Skills

Customer service

Reader advisory

Google apps

Microsoft Excel

Spanish language

Education

Associate’s degree with customer service or direct library experience

Job description

Public Library Of Princ seeks a friendly public service professional to assist patrons at the checkout desk and via phone and email. The role includes reader advisory, data entry, reporting, and collection maintenance, with opportunities to lead special projects and outreach.

Strong communication and collaboration are essential. Responsibilities include answering questions, processing check-ins/outs, managing holds, assisting with memberships, and promoting library services.