Part-Time Library Customer Experience Specialist

Paycom - ATS; Lykens (Dauphin County); On-site; USD 18,000 - 21,000; Part time

Job summary

Northern Dauphin Library seeks a part-time Public Services Assistant to provide exceptional customer service and support to library patrons. The role entails assisting with accounts, locating materials, Reader's Advisory, and basic reference services in a community-focused setting.

The position requires good communication, reliable transportation for outreach, and willingness to travel among facilities. It includes routine computer use and daily contact with the public.

Qualifications

• High school diploma or GED preferred.
• One year of customer service experience dealing with the public.
• Excellent customer service and communication skills.

Responsibilities

• Manage member accounts through library software (holds, fines, check in/out).
• Help members locate materials and provide reader's advisory and basic references.
• Instruct on online resources including catalog, databases and Internet.
• Assist with basic computer use and troubleshoot simple issues.
• Provide courteous in-person and phone assistance about programs and services.
• Explain policies, handle complaints and escalate when needed.
• Assist with shelving and event/program support on site.
• Open/close branch and support building security.

Skills

Clear communication

Customer service

Teamwork

Problem solving

Technology literacy

Time management

Adaptability

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Northern Dauphin Library seeks a part-time Public Services Assistant to provide exceptional customer service and support to library patrons. The role entails assisting with accounts, locating materials, Reader's Advisory, and basic reference services in a community-focused setting.

The position requires good communication, reliable transportation for outreach, and willingness to travel among facilities. It includes routine computer use and daily contact with the public.