Community Library Associate: Customer Service & Tech Help

Richland Library; Columbia (SC); On-site; USD 18,036,000 - 20,664,000; Part time

Job summary

Richland Library is seeking a part-time Library Assistant to interact with customers, help locate and renew materials, and manage holds using the library system. You will also assist patrons with PAC terminals and copiers, and respond to reference questions and tech needs.

The role supports a busy service desk, emphasizes safety and policy compliance, and may involve coordinating programs and trainings for diverse audiences. Evening and weekend shifts may be required.

Qualifications

• High School diploma or GED required; two years of related experience or equivalent.
• Assists customers with basic inquiries and directions.
• Follows safety and library policies in daily operations.

Responsibilities

• Works directly with customers locating, checking out, and renewing materials, placing holds, using automated library system.
• Assists customers with using PAC terminals, copiers, and other equipment.
• Answers reference and technology questions and refers complex issues to professional staff.

Skills

Customer service

Cash handling

Attention to detail

Team communication

Equipment operation

Education

High School diploma or GED

Tools

PAC terminals

Copiers

Automated library system

Job description

Richland Library is seeking a part-time Library Assistant to interact with customers, help locate and renew materials, and manage holds using the library system. You will also assist patrons with PAC terminals and copiers, and respond to reference questions and tech needs.

The role supports a busy service desk, emphasizes safety and policy compliance, and may involve coordinating programs and trainings for diverse audiences. Evening and weekend shifts may be required.