Customer Experience Associate - In-Store Service & BOPS

Brobston Group; Los Angeles (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Performance bonuses

Merchandise discounts

Inclusive work environment

Empowerment to impact results

Employee Assistance Program

CRGs and volunteer opportunities

Job summary

Macy's, Inc. is seeking a B-Helpful Professional to serve as a go-to resource for customers and associates, delivering a seamless in-store experience. The role emphasizes speed, attention to detail, and collaboration to ensure a fun shopping environment.

The position requires strong communication, adaptability, and teamwork, with shifts that include days, evenings, weekends, and holidays. Training provided and a focus on customer satisfaction.

Qualifications

• High School Diploma or equivalent encouraged/required.
• No experience required.
• Strong interpersonal skills with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Self-starter, works independently and in a team, adaptable to change.
• Flexible retail hours including day, evening, weekends and holidays.

Responsibilities

• Create a welcoming store experience and engage customers with friendly interaction.
• Embrace technology and use handheld devices to assist transactions.
• Participate in merchandising and operational tasks.

Skills

Interpersonal skills

Adaptability

Self-motivation

Teamwork

Scheduling flexibility

Education

High School Diploma or equivalent

Job description

Macy's, Inc. is seeking a B-Helpful Professional to serve as a go-to resource for customers and associates, delivering a seamless in-store experience. The role emphasizes speed, attention to detail, and collaboration to ensure a fun shopping environment.

The position requires strong communication, adaptability, and teamwork, with shifts that include days, evenings, weekends, and holidays. Training provided and a focus on customer satisfaction.