Customer Experience Associate I

Family Dollar LLC; Town of Brighton (NY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Family Dollar is hiring a Customer Service Associate to deliver a great shopping experience. You will assist customers, operate a cash register, stock shelves, and help unload merchandise.

You will maintain store cleanliness, follow safety protocols, and interact professionally with customers and team members. Prior retail or service experience is preferred, with the ability to lift 30–50 lbs.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including bathrooms, floors, trash, and neat presentation.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Problem-solving

Physical stamina

Lift 30-50 lbs

Education

High school diploma or equivalent

Job description

Family Dollar is hiring a Customer Service Associate to deliver a great shopping experience. You will assist customers, operate a cash register, stock shelves, and help unload merchandise.

You will maintain store cleanliness, follow safety protocols, and interact professionally with customers and team members. Prior retail or service experience is preferred, with the ability to lift 30–50 lbs.