Customer Experience Associate — Growth & Retention

Insuranceinphilly; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Signing bonus

Training & development

Job summary

Stalin Vasquez - State Farm Agent in Philadelphia is seeking a Customer Experience Relation Assistant. The ideal candidate will generate exceptional customer experiences, resolve inquiries, and support the agency’s customer retention strategies.

Responsibilities include managing customer records and ensuring customer satisfaction through effective coordination with other departments. A background in customer service and strong communication skills are essential for this role, with prospects for internal growth for driven candidates.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under pressure

Job description

Benefits:

• Competitive salary
• Signing bonus
• Training & development

ROLE DESCRIPTION:

As a Customer Experience Relation Assistant with Stalin Vasquez Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.