Customer Experience Associate — Growth & Retention

Stalin Vasquez - State Farm Agent; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Signing bonus

Training & development

Job summary

Stalin Vasquez - State Farm Agent in Philadelphia is seeking a Customer Experience Relation Assistant. The ideal candidate will generate exceptional customer experiences, resolve inquiries, and support the agency’s customer retention strategies.

Responsibilities include managing customer records and ensuring customer satisfaction through effective coordination with other departments. A background in customer service and strong communication skills are essential for this role, with prospects for internal growth for driven candidates.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under pressure

Job description

Stalin Vasquez - State Farm Agent in Philadelphia is seeking a Customer Experience Relation Assistant. The ideal candidate will generate exceptional customer experiences, resolve inquiries, and support the agency’s customer retention strategies.

Responsibilities include managing customer records and ensuring customer satisfaction through effective coordination with other departments. A background in customer service and strong communication skills are essential for this role, with prospects for internal growth for driven candidates.