Customer Relations & Retention Specialist

Jennifer Forand - State Farm Agent; Village of Valatie (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Job summary

Jenniferforand in the Village of Valatie, New York, is seeking a Customer Relations Representative to enhance customer experience in their insurance agency. You will handle inquiries, coordinate with team members and support community needs while embracing growth opportunities.

The ideal candidate will possess strong communication and problem-solving skills, with a preferred background in customer service. The role offers a flexible schedule and bonus potential based on performance.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance

ROLE DESCRIPTION:

As a Customer Relations Representative with Agent Jennifer Forand's Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.