Customer Success & Sales Advocate

Ricky Sanchez - State Farm Agent; Winter Park (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Ricky Sanchez Insurance in Winter Park, FL is seeking a Customer Relations representative to create a memorable customer experience. You will handle inquiries, maintain records, and work with the agency team to address issues while highlighting opportunities to help clients.

This sales-minded, customer-focused role requires strong communication, problem solving, and the ability to deescalate high-stress situations.

Qualifications

• Strong communication and problem-solving skills.
• This is a sales-minded customer service role, must be comfortable setting and hitting goals.
• Ability to deescalate high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Sales mindset

Deescalation

Honesty & teamwork

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Relations representative with Ricky Sanchez Insurance, you will create a memorable customer experience by leaving a positive influence on our customers. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and identifying additional opportunities in every interaction.

We look forward to connecting with you if you are the ideal customer-focused and adaptable team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Ideal candidate and work at least 30 hours per week

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• This is a sales-minded customer service role, must be comfortable setting and hitting goals
• Ability to deescalate high-stress situations calmly.
• Be honest, hardworking, and caring for our team and our customers!