Customer Experience & Retention Specialist

Manny Molinar; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

IRA match

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Manny Molinar - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and support community members. You will contribute to a positive client experience and help grow the agency's local presence.

You will maintain customer records, assist with retention efforts, and collaborate with other departments to ensure customer satisfaction and smooth operations.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• IRA match
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer service rep with Manny Molinar, State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.