Customer Experience Specialist

Ann Lewis-Morris - State Farm Agent; Chicago, Elmwood Park (IL, IL); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Free food & snacks

Paid time off

Profit sharing

Training & development

Zusammenfassung

Ann Lewis-Morris - State Farm Agent is seeking a Customer Service Associate to deliver exceptional service, resolve inquiries, and support community members. The role emphasizes detail, empathy, and teamwork to grow a local insurance office.

You will maintain records, assist with retention strategies, and coordinate with other departments to ensure customer satisfaction. Prior customer service experience is preferred and a calm, resilient approach is valued.

Qualifikationen

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Aufgaben

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Kenntnisse

Communication & problem-solving

Customer service experience

Calm under pressure

Jobbeschreibung

Ann Lewis-Morris - State Farm Agent is seeking a Customer Service Associate to deliver exceptional service, resolve inquiries, and support community members. The role emphasizes detail, empathy, and teamwork to grow a local insurance office.

You will maintain records, assist with retention strategies, and coordinate with other departments to ensure customer satisfaction. Prior customer service experience is preferred and a calm, resilient approach is valued.