Customer Experience Associate — Flexible Schedule & Growth

Aafes; Fort Benning (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Medical insurance (comprehensive)

Dental insurance

Life & disability insurance

Paid time off

Shift differential/holiday pay

Pension and 401K plan

Mass Transit program

DoD employee status

Job summary

Aafes Express is seeking a Customer Experience Associate to help shoppers find what they need and keep the Express stocked with popular products. You will stay abreast of trends and use friendly guidance to meet customer needs while boosting sales.

You will greet customers, listen to requests, offer appropriate products, and ensure a positive shopping experience. The role includes handling transactions accurately and contributing to store upkeep and teamwork.

Qualifications

• Completion of high school or the equivalent.
• Retail experience, demonstrated willingness, and potential for additional responsibility.
• If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Responsibilities

• Greet every customer with eye contact and smile.
• Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them.
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.
• Ensure customers have an extraordinary experience while shopping.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.

Skills

Excellent communication skills

Learn and adapt to technology needs

Think quickly on your feet

Take initiative

Share brand knowledge

Basic computer skills

Previous convenience store/gas station

Education

High school diploma or equivalent

Job description

Aafes Express is seeking a Customer Experience Associate to help shoppers find what they need and keep the Express stocked with popular products. You will stay abreast of trends and use friendly guidance to meet customer needs while boosting sales.

You will greet customers, listen to requests, offer appropriate products, and ensure a positive shopping experience. The role includes handling transactions accurately and contributing to store upkeep and teamwork.