Customer Experience Associate – Flexible Schedule & Growth

Aafes; Fort Leavenworth (KS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Holiday pay

401(k) plan

Base access

Employee status

Job summary

Aafes in Fort Leavenworth, KS, is seeking a Customer Experience Associate – Customer Service Expert to greet shoppers, handle refunds and exchanges, answer questions, and resolve complaints with professionalism.

This role emphasizes friendly, efficient service, strong communication, and the ability to stay calm under pressure while guiding customers through transactions. Flexible scheduling and full benefits are provided to qualifying associates.

Qualifications

• Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

Responsibilities

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience

Skills

Customer service

Cash handling

Basic computer skills

Retail experience

Excellent communication

Calm under pressure

Education

High school diploma or equivalent

Job description

Aafes in Fort Leavenworth, KS, is seeking a Customer Experience Associate – Customer Service Expert to greet shoppers, handle refunds and exchanges, answer questions, and resolve complaints with professionalism.

This role emphasizes friendly, efficient service, strong communication, and the ability to stay calm under pressure while guiding customers through transactions. Flexible scheduling and full benefits are provided to qualifying associates.