Customer Experience Associate | Flexible Schedule & Growth

Aafes; Robins Air Force Base (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Aafes at the Exchange is seeking a Customer Experience Associate – Express to help customers find what they’re looking for, keep merchandise stocked, and provide friendly, helpful service on the shop floor.

You’ll greet customers, listen to needs, suggest products, process transactions accurately, and support cross-training across store areas. The role offers solid benefits and the chance to grow with the team.

Qualifications

• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Able to take initiative.
• Able to share brand knowledge.
• Excellent attention to detail.
• Willing to cross-train and work in other areas of the store, as needed.
• Must possess a welcoming and helpful attitude toward customers and other team members.
• Excellent communication skills.
• Basic computer skills.
• Previous Convenience Store/Gas Station experience preferred.
• Completion of high school or the equivalent.
• If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Responsibilities

• Greet every customer with eye contact and smile in your authentic way.
• Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them.
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.
• Ensure customers have an extraordinary experience while shopping.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.

Job description

Aafes at the Exchange is seeking a Customer Experience Associate – Express to help customers find what they’re looking for, keep merchandise stocked, and provide friendly, helpful service on the shop floor.

You’ll greet customers, listen to needs, suggest products, process transactions accurately, and support cross-training across store areas. The role offers solid benefits and the chance to grow with the team.