Customer Experience Associate - Rotating Shifts & Holiday Pay

Aafes; Fort Drum (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Holiday pay

Job summary

Aafes is seeking a friendly Customer Service Associate to enhance the Exchange shopping experience. You will listen to customers, present solutions, and guide them through refunds and exchanges to build brand loyalty.

The role requires a high school diploma, retail experience, and a willingness to work a rotating schedule including days, nights, weekends, and holidays. Holiday pay is offered to eligible candidates.

Qualifications

• Completion of high school or the equivalent.
• Retail experience, demonstrated willingness, and potential for additional responsibility.
• Able to learn and adapt to current technology needs.
• Able to stay calm when customers are stressed or upset.
• Able to think quickly on the spot to answer customer questions.
• Willing to cross-train and work in other areas of the store, as needed.
• Must possess a welcoming and helpful attitude toward customers and other team members.
• Cash handling experience preferred.
• Excellent communication skills.

Responsibilities

• As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints.

Skills

Customer-focused

Excellent communication

Basic computer skills

Retail experience

Calm under pressure

Quick thinker

Willing to cross-train

Cash handling experience

Education

High school diploma or equivalent

Job description

Aafes is seeking a friendly Customer Service Associate to enhance the Exchange shopping experience. You will listen to customers, present solutions, and guide them through refunds and exchanges to build brand loyalty.

The role requires a high school diploma, retail experience, and a willingness to work a rotating schedule including days, nights, weekends, and holidays. Holiday pay is offered to eligible candidates.