Customer Experience Associate — Fast-Paced Support & Growth

The U.S. Water Culligan Group; Crystal Lake (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) plans with company match

Company-paid Medical Insurance

Dental & Vision Insurance

Life Insurance (optional)

Flexible Spending Programs

Employee discounts

Employee Assistance Program

Referral program

Paid Time Off

Professional development assistance

Opportunities for advancement

Onboarding Program

Job summary

The U.S. Water Culligan Group is seeking a Customer Experience Associate to be the first point of contact for customers, handling inbound calls, scheduling, billing inquiries, and service coordination in a fast-paced office.

You will join a large Culligan franchise with strong benefits, ongoing training, and opportunities for advancement, while delivering a high level of service from first contact through resolution.

Qualifications

• 1+ years of customer service experience in fast-paced environments.
• Ability to handle high call volumes with patience.
• Strong communication, both verbal and written.
• Proficient with Microsoft Office and data entry.
• CRM experience is a plus.

Responsibilities

• Manage high-volume inbound calls and outbound follow-ups with customers.
• Assist customers with scheduling, billing inquiries, and service needs.
• Resolve issues and coordinate across departments to ensure satisfaction.
• Maintain accurate customer records and notes in the CRM.
• Support billing, reporting, and inventory as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

CRM experience

Tools

CRM software

Phone etiquette

Job description

The U.S. Water Culligan Group is seeking a Customer Experience Associate to be the first point of contact for customers, handling inbound calls, scheduling, billing inquiries, and service coordination in a fast-paced office.

You will join a large Culligan franchise with strong benefits, ongoing training, and opportunities for advancement, while delivering a high level of service from first contact through resolution.