Quality Customer Service Representative - Full time

The U.S. Water Culligan Group; Crystal Lake (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision Insurance

Life Insurance

Flexible Spending Programs

Employee Assistance Program

Commissions and Monthly bonuses

Competitive compensation

Job summary

The U.S. Water Culligan Group is seeking a Customer Experience Associate to support customers, manage 60+ calls daily, and handle service needs, billing, scheduling, and account questions in our Crystal Lake office.

You will build strong relationships through proactive follow-up, problem solving, and professional communication, with ongoing training and long-term career growth opportunities.

Qualifications

• 1+ years of customer service experience in a fast-paced environment, preferably call center or office setting.
• Ability to pass a background check and drug screening.
• Comfortable with computers, data entry, scheduling, and billing.
• CRM experience is a plus.

Responsibilities

• Handle 60+ inbound and outbound calls daily and assist with service needs, billing, and scheduling.
• Resolve customer issues with patience, empathy, and professionalism.
• Maintain accurate customer records and interaction notes; follow up to ensure resolution.
• Coordinate service appointments and align with Service, Delivery, and Sales teams.
• Support general billing, reporting, and inventory tasks to keep the experience smooth.

Skills

Customer service

Call center

Problem solving

Communication skills

Tools

CRM

Microsoft Excel

Microsoft Word/Outlook

Job description

Are you customer focused, organized, and someone who enjoys troubleshooting and helping people find solutions? Do you have experience working in a call center or fast paced customer service environment?

Water Culligan Group as a Customer Experience Associate and become part of one of the largest Culligan franchisees in North America. You will represent a brand recognized worldwide for quality, service, and innovation while supporting customers and helping create a great experience from the first call through resolution.

This is your opportunity to build your customer service and office skills with a respected industry leader that offers best in class products, a supportive team, competitive compensation, great benefits, and ongoing training and development to help you grow long term.

As a Culligan Customer Service Representative, you’ll have the opportunity to watch both your career and earnings potential take off.

Hourly wage + lead fees

Commission and Monthly bonus opportunities

Company-paid portion of Medical Insurance; Dental & Vision Insurance Available

Company-paid Life Insurance (optional buy-up available)

Flexible Spending Programs

Employee Assistance Program

Genuinely enjoy helping people, providing great customer service, and resolving concerns with patience and strong problem solving skills

Are comfortable handling a high volume of inbound calls and making outbound calls for customer follow up or collections

Can accurately handle scheduling, billing, customer information, and other administrative tasks

Communicate clearly and professionally, both verbally and in writing

Are comfortable with computers, including email, scheduling, data entry, Microsoft Word, Excel, and Outlook; CRM experience is a plus

Are eager to learn, take direction, and continue developing their skills through training

Have 1+ years of customer service experience in a fast paced environment, preferably in a call center or office setting

Ability to pass a background check and drug screening including marijuana

8-hour shift

Monday–Friday schedule

In-person office setting

As a Customer Experience Associate, you will be a key point of contact for both our customers and internal teams, helping create a positive and seamless experience across the organization. Manage 60+ inbound and outbound customer calls daily, assisting with service needs, account questions, billing, scheduling, and problem resolution

Listen to customer needs, troubleshoot concerns, and provide solutions with patience, empathy, and professionalism

Own customer issues through resolution, ensuring clear communication and timely follow up

Coordinate service appointments, route deliveries, and installations across Service, Delivery, and Sales teams

Build customer relationships through proactive follow up, collections, and service related outreach

Identify opportunities to recommend additional products and services that meet customer needs

Maintain accurate customer records, account updates, and interaction notes

Collaborate across departments to ensure a smooth and consistent customer experience

Support billing, reporting, inventory, and other operational needs that keep the customer experience running smoothly

Participate in ongoing training and development to strengthen your customer service skills and support long term career growth

Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 13 locations.

Culligan is a global leader in water quality solutions with:

89 years of innovation and product excellence

The Good Housekeeping Seal

Consumer Digest “Best Buy” ratings

The iconic “Hey Culligan Man!” Industry-leading training, service, and support

This is your opportunity to work in a respected trade, represent a trusted brand, develop valuable hands on technical skills, and build a stable, high earning career in a growing industry.