Customer Care Specialist - Growth & Great Benefits

Culligan 81IA; Percival (IA); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Training & development

Wellness resources

Career Advancement Opportunities

Paid Training

No Nights or Weekends

Bonus Opportunities Available

10+ Paid Holidays

Paid Vacation

Water Treatment Equipment for yourHome

Health Insurance - we pay 85% of our员工

Dental Insurance

Vision Insurance

Matching 401(k)

Résumé du poste

Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs.

Our products include water softeners, drinking water systems and solutions for problem water. The goal of this position is to supply a superior level of service that exceeds the customers’ expectations.

Qualifications

• High school diploma or GED.
• Ability to stay calm when customers are stressed or upset.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.

Responsabilités

• Problem-solving, order processing, and performing standard maintenance of current customer accounts.
• Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
• Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
• Handling Payments & Deposits
• Setting appointments for the Customer Care Rep
• Entering Leads into lead portal
• Answer customer inquiries on the telephone and in person.
• Schedule service and delivery orders. Coordinate schedules with the service/operations team.
• Bill service, delivery, and new installation orders.
• Make outbound calls to current customers with the intent of scheduling additional services.
• Refer unresolved customer grievances to designated departments for further investigation.
• Follow all rules and regulations pertaining to safety and Culligan policies.
• Complete any other responsibilities as assigned.

Connaissances

Customer service

Communication

Time management

Organization

Calm under pressure

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs.

Our products include water softeners, drinking water systems and solutions for problem water. The goal of this position is to supply a superior level of service that exceeds the customers’ expectations.