Customer Experience Associate – BOPS & In-Store Pickup

Macy's; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague in Cincinnati to deliver a seamless, personalized shopping experience across BOPS, returns, and order pickups. You’ll engage customers with hospitality, maintain the sales floor, and help keep the area clean and inviting.

The role emphasizes multitasking, problem-solving, and a customer-first mindset, with flexible shifts including nights, weekends, and holidays. Teamwork and goal-oriented sales are essential.

Qualifications

• Flexible availability for days, evenings, weekends and holidays.
• Effective communication with customers, coworkers and supervisors.
• Understand and follow English employment policies and safety rules.
• Make prompt, sound decisions to address customer needs.
• Collaborate well with customers and colleagues.
• Meet daily sales goals and contribute to loyalty benefits.
• Able to open credit accounts and explain loyalty benefits.
• Enjoy meeting people and sharing information.
• Adaptable, proactive teamwork or independent work.
• Comfortable handling electronic devices.

Responsibilities

• Help customers via AYS area, assist with BOPS and returns.
• Proficient in systems to complete transactions and pickups.
• Keep pickup/return areas organized for smooth customer experiences.
• Promote loyalty benefits and end interactions with thanks.
• Support teammates with honesty, care and collaboration.

Skills

Flexible availability

Communication skills

Customer focus

Team collaboration

Sales goal achievement

Credit account knowledge

Adaptability

Tech device handling

Learning about customers

Tools

POS systems

Cash register

Mobile handheld devices

Job description

Macy's is seeking an At Your Service Center Colleague in Cincinnati to deliver a seamless, personalized shopping experience across BOPS, returns, and order pickups. You’ll engage customers with hospitality, maintain the sales floor, and help keep the area clean and inviting.

The role emphasizes multitasking, problem-solving, and a customer-first mindset, with flexible shifts including nights, weekends, and holidays. Teamwork and goal-oriented sales are essential.