Client Experience Associate: Elevate Customer Loyalty in Banking

PNC Financial Services Group, Inc.; Solon (OH); On-site; USD 34,000 - 56,000; Full time

Job summary

PNC Financial Services Group, Inc. in Solon, OH seeks a Client Experience Associate to deliver a differentiated customer experience and grow share of wallet. You will engage customers, educate on digital tools, and refer opportunities to branch staff while supporting lobby engagement and daily branch operations.

The role emphasizes customer loyalty, understanding needs, and leveraging technology to provide tailored financial solutions. This is an in-office position with a balanced work approach.

Qualifications

• Experience or product knowledge may be considered in lieu of a degree.
• Typically less than 1 year of related experience required.
• Education No Degree disclosed in the posting.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Handles a variety of customer interactions and educates on available options.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Supports proactive sales conversations through a defined sales process.
• Ensures branch operations and maintenance transactions are accurate and efficient.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. in Solon, OH seeks a Client Experience Associate to deliver a differentiated customer experience and grow share of wallet. You will engage customers, educate on digital tools, and refer opportunities to branch staff while supporting lobby engagement and daily branch operations.

The role emphasizes customer loyalty, understanding needs, and leveraging technology to provide tailored financial solutions. This is an in-office position with a balanced work approach.