Client Experience & Banking Solutions Associate

PNC Financial Services Group, Inc.; Mason (OH); Hybrid; USD 34,000 - 56,000; Full time

Job summary

PNC Financial Services Group, Inc. in Mason, OH, seeks a Client Experience Associate to deliver a superior customer experience and boost customer financial wellbeing.

You will handle a variety of banking interactions, educate clients on alternatives, and identify opportunities to expand branch relationships. This in-office role supports multiple branches regionally, conducts proactive lobby engagement, and refers opportunities to branch staff while guiding customers through digital tools to

Qualifications

• No university degree required or expected for this role.
• Combination of education and experience may be considered in lieu of a degree.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Educates customers on alternatives available for their financial interactions and leverages technology to facilitate transactions.
• Identifies banking opportunities during customer interactions and refers as appropriate to branch staff.
• Supports proactive sales conversations and lobby engagement to grow client loyalty and share of wallet.

Skills

Customer Service

Customer Experience

Accountability

Proactive Sales

Identifying Opportunities

Digital Awareness

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Mason, OH, seeks a Client Experience Associate to deliver a superior customer experience and boost customer financial wellbeing.

You will handle a variety of banking interactions, educate clients on alternatives, and identify opportunities to expand branch relationships. This in-office role supports multiple branches regionally, conducts proactive lobby engagement, and refers opportunities to branch staff while guiding customers through digital tools to