Customer Experience Associate - Auto Collision Center

Caliber Collision; Glendale (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay & overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Glendale, AZ is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating daily workloads and rental car services. You will interact with internal and external clients, understand insurance partner requirements, and support billing and authorization processes.

The role emphasizes teamwork, adaptability in a fast-paced environment, and a commitment to helping customers through smooth, comprehensive service at our center.

Qualifications

• 1+ years in a customer-facing environment.
• Excellent verbal and written communication.
• Ability to navigate multiple software systems including MS Office.

Responsibilities

• Greet and assist internal and external customers with extraordinary service.
• Monitor workload and suggest load level adjustments for the center.
• Coordinate Rental Car/Travel services to provide one-stop customer service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and loads.

Skills

Verbal and written communication

MS Office

Prioritization

Customer service

Team collaboration

Job description

Caliber Collision in Glendale, AZ is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating daily workloads and rental car services. You will interact with internal and external clients, understand insurance partner requirements, and support billing and authorization processes.

The role emphasizes teamwork, adaptability in a fast-paced environment, and a commitment to helping customers through smooth, comprehensive service at our center.