Customer Service Representative

Caliber Collision; Glendale (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay & overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Glendale, AZ is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating daily workloads and rental car services. You will interact with internal and external clients, understand insurance partner requirements, and support billing and authorization processes.

The role emphasizes teamwork, adaptability in a fast-paced environment, and a commitment to helping customers through smooth, comprehensive service at our center.

Qualifications

• 1+ years in a customer-facing environment.
• Excellent verbal and written communication.
• Ability to navigate multiple software systems including MS Office.

Responsibilities

• Greet and assist internal and external customers with extraordinary service.
• Monitor workload and suggest load level adjustments for the center.
• Coordinate Rental Car/Travel services to provide one-stop customer service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and loads.

Skills

Verbal and written communication

MS Office

Prioritization

Customer service

Team collaboration

Job description

Service Center

Glendale AZ

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life - You’ll gain hands-on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

By joining Caliber , you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.