Customer Experience Assistant – Sales & Paperwork

CarMax; Charleston (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

CarMax is hiring for a role in Charleston, SC, focusing on providing an iconic customer experience through sales and auction processes. Responsibilities include assisting store personnel, maintaining accurate paperwork, managing cash transactions, and training new associates. Candidates should have strong customer service skills, attention to detail, and intermediate PC skills. The position may require standing for extended periods, handling multiple tasks in a dynamic environment. Join CarMax to thrive in a team-oriented culture.

Qualifications

• Ability to read, interpret, and transcribe data accurately.
• Experience in customer service and balancing needs of customers and business.
• Intermediate PC skills including word processing and spreadsheets.
• Ability to prioritize tasks and maintain detail in a fast-paced environment.
• Lift objects weighing 15-20 lbs as part of job responsibilities.

Responsibilities

• Provide exceptional customer service and assist store personnel.
• Process paperwork for sales, auction, and appraisal transactions.
• Manage cash and prepare deposits securely.
• Mentor new associates and train staff on business office processes.
• Answer calls and communicate effectively with customers.

Skills

Customer service

Data entry

Organizational skills

Communication skills

Multi-tasking

Tools

Microsoft Excel

Multi-line phone systems

Job description

CarMax is hiring for a role in Charleston, SC, focusing on providing an iconic customer experience through sales and auction processes. Responsibilities include assisting store personnel, maintaining accurate paperwork, managing cash transactions, and training new associates. Candidates should have strong customer service skills, attention to detail, and intermediate PC skills. The position may require standing for extended periods, handling multiple tasks in a dynamic environment. Join CarMax to thrive in a team-oriented culture.