Customer Experience Admin & Paperwork Specialist

CarMax Business Services; Glen Allen (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Glen Allen, Virginia is seeking a dedicated individual to provide an iconic customer experience by assisting with vehicle sales paperwork and supporting all store departments. Key responsibilities include completing administrative tasks, guiding customers through processes, and providing exceptional customer service. Qualified candidates should have customer service experience, strong communication skills, and the ability to thrive in a fast-paced office environment. Join a team where honesty and transparency ensure unique opportunities for success.

Qualifications

• Proven experience in customer service environments.
• Ability to thrive in fast-paced work situations.
• Excellent listening skills to meet customer needs.
• Strong communication skills for effective customer interaction.
• Familiarity with word processing and spreadsheet software.

Responsibilities

• Complete administrative tasks to support all store departments.
• Guide customers through vehicle sales paperwork.
• Answer multi-line phone inquiries at the information desk.
• Assist customers with a focus on providing an iconic experience.

Skills

Customer service experience

Fast-paced office adaptability

Listening skills

Strong customer focus

Written and verbal communication skills

Basic computer skills

Job description

CarMax Business Services in Glen Allen, Virginia is seeking a dedicated individual to provide an iconic customer experience by assisting with vehicle sales paperwork and supporting all store departments. Key responsibilities include completing administrative tasks, guiding customers through processes, and providing exceptional customer service. Qualified candidates should have customer service experience, strong communication skills, and the ability to thrive in a fast-paced office environment. Join a team where honesty and transparency ensure unique opportunities for success.