Retail Operations & Customer Experience Associate

CarMax Business Services; Greenville (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

CarMax Business Services is looking for a Business Operations Associate in Greenville, South Carolina. In this role, you will ensure smooth store operations by managing sales, auctions, and appraisals, while providing exceptional customer service. Responsibilities include cash management, processing paperwork, and training new associates. Candidates should possess strong organizational skills, multitasking abilities, and proficiency in Microsoft Office. This position requires flexibility in scheduling and a commitment to confidentiality and integrity.

Qualifications

• Proficiency in reading, interpreting, and recording data accurately.
• Ability to lift up to 20 lbs and stay on your feet for extended periods.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting and guiding customers.
• Process and audit paperwork for retail and wholesale sales.
• Manage auction and appraisal transactions accurately.
• Handle tasks related to cash management and security protocols.
• Train and mentor new associates to support store operations.
• Perform clerical duties while maintaining accuracy.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Effective communication

Tools

Microsoft Office

Data entry systems

Job description

CarMax Business Services is looking for a Business Operations Associate in Greenville, South Carolina. In this role, you will ensure smooth store operations by managing sales, auctions, and appraisals, while providing exceptional customer service. Responsibilities include cash management, processing paperwork, and training new associates. Candidates should possess strong organizational skills, multitasking abilities, and proficiency in Microsoft Office. This position requires flexibility in scheduling and a commitment to confidentiality and integrity.