Customer Experience Assistant

Platinum Coastal Group; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Platinum Coastal Group in New York is seeking an entry-level onsite guest services associate to greet visitors, share information, and help create a welcoming environment.

You will interact face-to-face with guests, coordinate simple requests with onsite teams, and support events or service areas as needed. Strong communication and a friendly, organized approach are essential.

Qualifications

• Entry-level candidates who are personable and dependable.
• Comfortable starting conversations and communicating professionally.
• Related experience in people-facing roles may help.

Responsibilities

• Greet guests and provide directions or information.
• Assist with routine questions and requests.
• Support activities, events, or service areas.
• Coordinate guest needs with onsite teams.

Skills

Customer

Customer experience

Customer service

Job description

This entry-level opportunity supports visitors and guests through welcoming, informative, and highly interactive onsite service.

People contact is central to the role. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you'll contribute

• Greet guests and provide directions or information
• Assist with routine questions and requests
• Support activities, events, or service areas
• Coordinate guest needs with onsite teams

What helps you succeed

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,customer experience,customer service