Customer Experience Coordinator

Platinum Coastal Group; Chicago (IL); On-site; USD 40,000 - 45,000; Full time

Job summary

Platinum Coastal Group in Chicago is seeking an entry-level on-site team member to coordinate the details and interactions that shape a positive customer experience. This position emphasizes direct, face-to-face engagement with customers and onsite coworkers.

You’ll support check-ins, requests, appointments and service touchpoints, interact with customers throughout their visit, and coordinate needs with the appropriate departments to ensure smooth operations.

Qualifications

• Entry-level candidate with personable, dependable, organized, coachable traits and ability to communicate professionally in a fast-moving environment.

Responsibilities

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

Skills

Customer service

Customer experience

Job description

This entry-level opportunity helps coordinate the details and interactions that shape a positive onsite customer experience.
People contact is central to the role. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

What helps you succeed: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.
Skills: customer,customer experience,customer service