Customer Experience Assistant

Platinum Coastal Group; Dallas (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level onsite guest services role focused on welcoming and informing visitors. You will engage directly with guests, provide information, and support events and service areas in a fast-paced environment.

The ideal candidate is personable, dependable, organized, and coachable, with strong communication skills. Relevant experience in retail, hospitality, or people-facing roles is a plus.

Qualifications

• Entry-level role requiring personable, dependable, organized, and coachable demeanor.
• Ability to communicate professionally in a fast-moving environment.

Responsibilities

• Greet guests and provide directions or information.
• Assist with routine questions and requests.
• Support activities, events, or service areas.
• Coordinate guest needs with onsite teams.

Skills

customer

customer experience

customer service

Job description

This entry-level opportunity supports visitors and guests through welcoming, informative, and highly interactive onsite service.
People contact is central to the role. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.
Where you'll contribute

• Greet guests and provide directions or information
• Assist with routine questions and requests
• Support activities, events, or service areas
• Coordinate guest needs with onsite teams
  

What helps you succeed: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.
Skills: customer,customer experience,customer service