Client Success Associate

Platinum Coastal Group; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Platinum Coastal Group in New York seeks an entry-level on-site client service associate to meet with clients, understand their needs, and communicate practical solutions. This role emphasizes face-to-face interaction and teamwork with onsite coworkers rather than behind-the-scenes work.

Ideal candidates are personable, organized, coachable, and able to communicate professionally in a fast-moving environment. Transferable experience from retail or hospitality can be relevant.

Qualifications

• Personable and dependable with strong interpersonal skills.
• Ability to communicate clearly in person and over time.
• Willingness to learn and adapt in a fast-moving environment.

Responsibilities

• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity
• Meet with or assist clients directly

Skills

Customer service

Entry-level

Communication

Job description

• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity

Key areas of responsibility

• Meet with or assist clients directly
• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A good starting point for someone who is:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,entry-level,customer