Customer Relations Associate

Platinum Coastal Group; Columbus (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site customer service role focused on building strong relationships through in-person interactions. You will assist customers directly, provide clear information, and coordinate with internal teams to resolve routine concerns.

The position emphasizes a welcoming, professional demeanor in a fast-moving environment and is ideal for someone starting a career in customer service with transferable experience from retail or hospitality.

Qualifications

• Entry-level candidate should be personable, dependable, and able to start conversations confidently.
• Needs to communicate professionally in a fast-moving environment.
• Strong organization and coachability are valued for growth.

Responsibilities

• Assist customers in person with questions and requests.
• Communicate solutions and service information clearly to customers.
• Coordinate follow-up with internal teams to ensure resolution.
• Maintain a professional and welcoming customer experience.

Skills

Customer service

Customer experience

Communication

Job description

The opportunity:

This entry-level role builds strong customer relationships by providing responsive service and resolving routine concerns.

IN-PERSON

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

• PEOPLE-FACING
• ON-SITE

A Typical Day May Include

• Assist customers in person with questions and requests
• Communicate solutions and service information clearly
• Coordinate follow-up with internal teams
• Maintain a professional and welcoming customer experience

Candidate profile

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,customer experience,customer service