Client Services Associate

Platinum Coastal Group; Chicago (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

Platinum Coastal Group in Chicago invites applications for an entry-level, on-site position focused on responsive, relationship-driven service. You will communicate directly with clients, address questions, and support onsite operations to ensure satisfaction.

This role emphasizes strong communication, teamwork, and a willingness to learn. Training is provided, and prior experience is helpful but not required.

Qualifications

• Entry-level role with on-site support and direct client interaction.
• Requires strong communication and interpersonal skills.
• Training provided; prior experience helpful but not required.

Responsibilities

• Assist clients with questions, requests, and solutions
• Conduct face-to-face client interactions and meetings
• Coordinate service needs with internal teams
• Document feedback and support client retention

Skills

Strong communication

Interpersonal skills

Organized

Adaptable

Client services

Team collaboration

Job description

This is an entry-level, on-site position that provides responsive, relationship-focused service to clients through direct communication and onsite support. The role is designed for a people-oriented candidate who enjoys working in a collaborative environment and communicating directly with others.

ON-SITE EXPECTATION

On-site role. Regular face-to-face interaction is a core part of the position.

Responsibilities

• Assist clients with questions, requests, and solutions
• Conduct face-to-face client interactions and meetings
• Coordinate service needs with internal teams
• Document feedback and support client retention

Skills & approach: Strong communication and interpersonal skills; professional and dependable; comfortable initiating conversations; organized and adaptable; able to work effectively as part of an on-site team. Prior related experience is helpful but not required where training is provided.

Skills: client services,teams,communication