Client Experience Associate

Platinum Coastal Group; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group in Cincinnati, OH, is seeking an entry-level, on-site customer service position focused on building relationships and coordinating services. You will greet clients face-to-face, respond to routine requests, and coordinate with internal teams to meet needs.

Ideal candidates are personable, dependable, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience from retail, hospitality, or campus activities may be relevant.

Qualifications

• Personable, dependable and able to start conversations.
• Organized, coachable and able to communicate professionally in a fast-moving environment.
• Related experience from retail, hospitality, customer service, campus activities or other people-facing roles can be relevant.

Responsibilities

• Welcome and assist clients face to face.
• Respond to routine questions and service requests.
• Coordinate client needs with internal teams.
• Help maintain strong ongoing relationships.

Skills

Customer service

Entry-level

Communication

Job description

This entry-level position supports client satisfaction through relationship-focused communication, service coordination, and in-person assistance.

STYLE

Interactive, collaborative and customer-facing

Primary Responsibilities

• Welcome and assist clients face to face
• Respond to routine questions and service requests
• Coordinate client needs with internal teams
• Help maintain strong ongoing relationships

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Entry-level fit: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,entry-level,customer