Customer Engagement Associate

Platinum Coastal Group; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site team member in Milwaukee to engage customers face-to-face and build brand connection. The role emphasizes friendly conversations, clear explanations of services and resources, and guiding customers to the right team.

The ideal candidate is personable, dependable, and organized, capable of starting conversations and communicating professionally in a fast-paced retail or service environment. Training is provided, with room for growth.

Qualifications

• Entry-level role requiring strong people skills and comfort starting conversations.
• Proven ability to communicate professionally in a fast-moving environment.
• Experience in customer-facing roles is helpful but not required.

Responsibilities

• Initiate friendly face-to-face conversations.
• Explain services, promotions, experiences, or available resources.
• Answer questions and connect customers with the appropriate team.
• Capture feedback and support engagement goals.

Skills

Customer service

Communication

Customer focus

Job description

WORK STYLE

On site

INTERACTION

Regular face-to-face communication

This entry-level position creates positive in-person interactions designed to increase customer participation, satisfaction, and brand connection.

Core activities

• Initiate friendly face-to-face conversations
• Explain services, promotions, experiences, or available resources
• Answer questions and connect customers with the appropriate team
• Capture feedback and support engagement goals

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,communication,customer