Customer Experience & Appointment Specialist

Marine Chevrolet Company; Jacksonville (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid vacation

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee discounts

Job summary

Marine Chevrolet Company seeks a Business Development Representative to deliver outstanding customer service, generate appointments, and handle inquiries via phone, email, and text. You will help guide potential customers, answer questions, and drive follow-up outreach to maximize sales opportunities.

This role emphasizes a strong customer-first mindset, proactive prospecting, and teamwork to achieve monthly and quarterly targets in a fast-paced automotive retail environment.

Qualifications

• Outgoing person focused on the customer experience.
• Desire and willingness to assist other associates to accommodate our guests.
• Time management, prioritization skills, and the ability to multi-task.
• Willingness to incorporate word tracks to replicate great experiences over and over.
• Good verbal and written communication skills.
• Reliable, driven, resourceful, and self-motivated.

Responsibilities

• Oversee incoming leads for sales department.
• Generate appointments and quotes by means of proactive prospecting and lead activity management in an effort to qualify and market to potential customers.
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet.
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI).
• Direct customers to product information resources, including those available on the internet.
• Check email frequently and respond to inquiries immediately.
• Responsible for making outbound sold and unsold follow-up calls.
• Be available to respond to phone and email inquiries in a professional, well-spoken manner.
• Meet and exceed goals monthly and quarterly.

Skills

Customer service

Lead management

Prospecting

Communication

Time management

Job description

Marine Chevrolet Company seeks a Business Development Representative to deliver outstanding customer service, generate appointments, and handle inquiries via phone, email, and text. You will help guide potential customers, answer questions, and drive follow-up outreach to maximize sales opportunities.

This role emphasizes a strong customer-first mindset, proactive prospecting, and teamwork to achieve monthly and quarterly targets in a fast-paced automotive retail environment.