Customer Experience Specialist

Sysco; Woodridge (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Sysco Northeast RDC in Illinois is hiring a CSR I to interact with customers, build relationships and drive satisfaction to encourage repeat business. You will handle inquiries by phone, email or chat, document interactions, and route requests to the right teams.

The role requires strong communication, basic arithmetic, proficiency with MS Office, and a customer‑centric mindset. You will need high school diploma and at least 1 year in customer service.

Qualifications

• High school diploma or equivalent.
• 1 year in a Customer Service function or related skill.
• Customer centric and Internet savvy.
• Strong MS Office skills.

Responsibilities

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
• Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
• Assists in returns and replacements as needed.
• Analyzes transactions, corrects records, and adjusts errors.
• Provide accurate information regarding pricing and availability of in-stock items.
• Resolves customer questions related to orders, places orders where opportunity is present.
• Maintains 90% minimum average in customer service and sales area quality assurance reviews.
• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Report any system or product inaccuracies timely.
• Follow company policies and procedures.
• Performs other all duties as assigned.

Skills

Customer Service

MS Office

Communication skills

Time management

Teamwork

Problem solving

English writing and speaking

Arithmetic ability

Education

High school diploma or equivalent

Tools

MS Office

Job description

Sysco Northeast RDC in Illinois is hiring a CSR I to interact with customers, build relationships and drive satisfaction to encourage repeat business. You will handle inquiries by phone, email or chat, document interactions, and route requests to the right teams.

The role requires strong communication, basic arithmetic, proficiency with MS Office, and a customer‑centric mindset. You will need high school diploma and at least 1 year in customer service.