Customer Experience Champion

Protective; United States; Remote; USD 42,000 - 45,000; Full time

Job summary

Protective Life is seeking a Customer Experience Advocate to deliver exceptional service for policyholders and partners. You will communicate with customers via phone, email, and chat, navigate policy details, and provide accurate resolutions while handling sensitive information.

You will document requests, educate customers on digital self-service tools, and strive to meet or exceed team and individual performance goals.

Qualifications

• 2+ years of experience delivering customer service in fast-paced environments.
• High school diploma required; experience in annuity, retirement, or finance preferred.

Responsibilities

• Communicate with customers via phone, email, and chat, using multiple software tools to navigate policy details and deliver effective solutions.
• Accurately document and resolve customer requests for account information and updates while educating customers on digital self-service tools.
• Consistently meet or exceed call center and team performance goals.
• Identify trends or opportunities to improve the overall customer experience across interactions.
• Other duties as assigned.

Skills

Communication & Interpersonal Skills

Customer Focus

Technical Proficiency

Problem-Solving & Organization

Adaptability & Performance

Education

High school diploma

Job description

Protective Life is seeking a Customer Experience Advocate to deliver exceptional service for policyholders and partners. You will communicate with customers via phone, email, and chat, navigate policy details, and provide accurate resolutions while handling sensitive information.

You will document requests, educate customers on digital self-service tools, and strive to meet or exceed team and individual performance goals.