Customer Service Representative: APCO Holdings

USA Lync; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Company holidays

Job summary

APCO Holdings is hiring a full-time Customer Service Representative in the United States to handle high-volume inbound calls about coverage, contracts, and claims for vehicle protection products and services used by dealerships and partners.

The role focuses on answering questions, resolving issues, and maintaining accurate documentation while coordinating with multiple teams to ensure smooth customer experiences.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Call center experience preferred.
• Ability to work across computer systems.
• Ability to maintain accurate documentation.
• Strong verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls about coverage, contracts, and claims.
• Provide information and guidance on contracts and claims processes.
• Resolve customer issues or route inquiries to the correct team.
• Maintain accurate records in company systems.
• Communicate with stakeholders about claims.

Skills

Verbal communication

Written communication

Call center experience

Documentation accuracy

Cross-system navigation

Active listening

Education

High school diploma or equivalent

Tools

CRM software

Data entry systems

Job description

APCO Holdings is hiring a full-time Customer Service Representative for a U.S.-based customer service role. The position handles high-volume inbound calls about coverage, contracts, and claims. The work supports vehicle protection products and services used by dealership customers and partners.

Role: Customer Service Representative

Employer: APCO Holdings

Location: United States

Employment type: Full-Time

Work mode: Not provided by the employer.

Pay: Competitive hourly pay; exact rate not provided by the employer.

APCO Holdings And Dealership Support

APCO Holdings provides vehicle protection products and services and works with dealerships across North America. Its business teams support dealership finance and insurance performance through industry expertise, technology, and data-driven insights.

Coverage And Claims Customer Service

Inbound calls form the central work pattern. A representative answers coverage questions, explains contract information, receives claims-related inquiries, resolves issues when possible, and routes matters that require another team.

• Manage a high volume of inbound calls.
• Answer questions about coverage, contracts, and claims.
• Resolve customer issues or route inquiries to the correct team.
• Maintain accurate records in company systems.
• Communicate with stakeholders about claims.
• Monitor call queues and maintain agent availability.

Accurate notes give the next stakeholder a usable account history. Queue monitoring also makes agent availability part of the daily operating rhythm, alongside the individual conversation with each customer.

Skills For The Customer Service Representative Role

• High school diploma or equivalent.
• Previous customer service experience.
• Call center experience preferred.
• Ability to work across computer systems.
• Ability to maintain accurate documentation.
• Strong verbal and written communication skills.

Customer service professionals in coverage-related work need careful listening as well as a steady way to explain contract terms. Issue routing also depends on recognizing when a question belongs with claims, operations, or another internal function.

Pay, Benefits And Internal Growth

APCO Holdings describes the pay as competitive hourly pay without publishing an exact rate.

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with company match
• Paid time off
• Company holidays

Career growth and internal advancement opportunities are included with the role. The employer also identifies a collaborative and supportive team environment, while the listed business functions create several internal areas connected to customer and claims operations.

Customer Service Representative FAQs

What is the job title? The job title is Customer Service Representative with APCO Holdings.

Where is the job located? The listed location is the United States. A specific city and work mode were not provided by the employer.

What experience is required? Previous customer service experience is required. Call center experience is preferred.

What education is required? A high school diploma or equivalent is required.

What pay and benefits are listed? The pay is described as competitive hourly pay, with no exact rate provided by the employer. Medical, dental, and vision coverage, a 401(k) with company match, paid time off, and company holidays are listed.

APCO Holdings places this role in the customer and claims side of vehicle protection services. The daily work connects customer conversations with accurate records, queue coverage, and communication across claims stakeholders.

The position also sits within a business that works with dealerships across North America. Customer service experience, careful computer work, and clear communication are the stated foundations for the role.