Vehicle Protection Claims Support Specialist

USA Lync; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Company holidays

Job summary

APCO Holdings is hiring a full-time Customer Service Representative in the United States to handle high-volume inbound calls about coverage, contracts, and claims for vehicle protection products and services used by dealerships and partners.

The role focuses on answering questions, resolving issues, and maintaining accurate documentation while coordinating with multiple teams to ensure smooth customer experiences.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Call center experience preferred.
• Ability to work across computer systems.
• Ability to maintain accurate documentation.
• Strong verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls about coverage, contracts, and claims.
• Provide information and guidance on contracts and claims processes.
• Resolve customer issues or route inquiries to the correct team.
• Maintain accurate records in company systems.
• Communicate with stakeholders about claims.

Skills

Verbal communication

Written communication

Call center experience

Documentation accuracy

Cross-system navigation

Active listening

Education

High school diploma or equivalent

Tools

CRM software

Data entry systems

Job description

APCO Holdings is hiring a full-time Customer Service Representative in the United States to handle high-volume inbound calls about coverage, contracts, and claims for vehicle protection products and services used by dealerships and partners.

The role focuses on answering questions, resolving issues, and maintaining accurate documentation while coordinating with multiple teams to ensure smooth customer experiences.