Customer Support Specialist: Claims & Coverage

APCO Holdings, LLC; Ponte Vedra Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive medical, dental, and vis

401(k) with company match

Paid time off and company holidays

Opportunities for career growth and?

A collaborative and supportive team

Job summary

APCO Holdings, Ponte Vedra Beach, FL, is seeking a Customer Service Representative to be the voice of APCO, assisting customers, dealers, agents, and repair facilities with information and support quickly and professionally. You will handle a high volume of calls, answer questions about coverage, contracts, and claims, and document accurately in our systems while collaborating with teams to ensure a positive claims experience.

Strong communication and empathy are essential.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience (call center preferred).
• Ability to navigate computer systems and maintain accurate documentation.
• Strong verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls while maintaining strong service levels.
• Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
• Resolve customer issues or route inquiries to the appropriate department when needed.
• Maintain accurate and consistent documentation in company systems.
• Communicate with key stakeholders to ensure a smooth and positive claims experience.
• Monitor call queues and maintain agent availability through proper system usage.
• Anticipate customer needs and deliver solutions with professionalism and empathy.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

APCO Holdings, Ponte Vedra Beach, FL, is seeking a Customer Service Representative to be the voice of APCO, assisting customers, dealers, agents, and repair facilities with information and support quickly and professionally. You will handle a high volume of calls, answer questions about coverage, contracts, and claims, and document accurately in our systems while collaborating with teams to ensure a positive claims experience.

Strong communication and empathy are essential.