Customer Service Representative

APCO Holdings, LLC; Norcross (GA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Opportunities for career growth

Supportive culture

Job summary

A leading automotive protection company located in Norcross, Georgia, is looking for a Customer Service Representative to provide excellent support to customers and partners. The role involves answering questions, handling inbound calls, and maintaining documentation. Strong customer service skills and a positive mindset are essential. Join a collaborative team that values growth and make an impact in customer service excellence.

Qualifications

• Strong customer service and communication skills, both written and verbal.
• Ability to handle fast-paced environments with attention to detail.
• Comfort with technology, including Microsoft Office and CRM systems.
• Positive, learning-oriented mindset and adaptability.
• College degree preferred but not required.

Responsibilities

• Handle inbound calls from various stakeholders with empathy.
• Answer coverage and claims questions, or route calls appropriately.
• Maintain accurate documentation in internal systems.
• Follow up with key stakeholders to ensure seamless claims experience.
• Anticipate customer needs and resolve issues efficiently.
• Support continuous improvement by embracing feedback and change.

Skills

Customer service skills

Communication skills

Organizational skills

Technology comfort

Positive mindset

Adaptability

Education

College degree preferred

Tools

Microsoft Office

CRM systems

CRM systems

Job description

At APCO Holdings, home to trusted brands like EasyCare, GWC Warranty, and National Auto Care, we’re on a mission to move with velocity, passion, and purpose, always putting the customer first in everything we do.

Our Customer Service Representatives are the voice of APCO, providing friendly, professional, and knowledgeable support to customers, dealers, and repair facilities across the country. Whether it’s answering coverage questions, resolving claims inquiries, or ensuring smooth communication between all parties, you’ll play a vital role in delivering the best-in-class service that defines our reputation.

What You’ll Do

• Handle inbound calls from contract holders, dealers, agents, and repair shops with empathy and professionalism.
• Answer questions about coverage, claims, and service contracts, or route calls to the appropriate department.
• Maintain accurate and consistent documentation in our systems.
• Proactively follow up with key stakeholders to ensure a seamless claims experience.
• Anticipate customer needs and resolve issues efficiently.
• Support continuous improvement by embracing feedback and change.

What You’ll Bring

• Strong customer service and communication skills, written and verbal.
• Organizational skills and attention to detail in a fast-paced environment.
• Comfort with technology, including Microsoft Office, Outlook, and CRM systems.
• A positive, learning-oriented mindset and ability to adapt to shifting priorities.
• College degree preferred, but not required.

Why You’ll Love Working Here

At APCO, our success starts with our people. We live by our Core Values every day:

• Invested - We believe in our mission, our goals, and each other.
• Authentic - We are transparent, genuine, and always learning.
• Principled - We do the right thing and take ownership of our work.
• Caring - We treat our customers and colleagues with respect and empathy.
• Open - We welcome new ideas and embrace change.

You’ll join a collaborative, high-energy team that values your growth, ideas, and contributions. Every day is a chance to make an impact and build lasting relationships with customers and colleagues alike.

What We Offer

• Competitive hourly pay.
• Opportunities for career growth and advancement.
• A supportive, people-first culture built on trust and teamwork.

Be part of a company that’s defining what customer service excellence looks like in the automotive protection industry. Join APCO Holdings today and help us drive the future one customer at a time.

Apply now to start your career with APCO Holdings.