Customer Care Specialist - High-Volume Support & Solutions

APCO Holdings; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Job summary

APCO Holdings is seeking a Customer Service Representative to assist customers, dealers, agents, and repair facilities with information and support. You will represent APCO with professionalism and empathy in every interaction.

Responsibilities include handling a high volume of calls, answering questions about coverage and contracts, and ensuring accurate documentation across systems. A strong communicator with a patient, solution-oriented approach will thrive here.

Qualifications

• Minimum high school diploma or equivalent required.
• Previous customer service (call center preferred) experience encouraged.
• Strong written and verbal communication skills required.

Responsibilities

• Handle a high volume of inbound calls with strong service levels.
• Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
• Resolve customer issues or route inquiries to the appropriate department.
• Maintain accurate and consistent documentation in company systems.
• Communicate with key stakeholders to ensure a smooth claims experience.
• Monitor call queues and maintain agent availability through proper system usage.
• Anticipate customer needs and deliver solutions with professionalism and empathy.

Skills

Customer service experience

Strong verbal and written comms

Ability to navigate computer systems

Education

High school diploma or equivalent

Job description

APCO Holdings is seeking a Customer Service Representative to assist customers, dealers, agents, and repair facilities with information and support. You will represent APCO with professionalism and empathy in every interaction.

Responsibilities include handling a high volume of calls, answering questions about coverage and contracts, and ensuring accurate documentation across systems. A strong communicator with a patient, solution-oriented approach will thrive here.