Customer Care Specialist - Billing & Service

Kedia Corporation; Eagan (MN); On-site; USD 36,000 - 45,000; Full time

Job summary

A global business services company is seeking a Customer Service Representative in Eagan, Minnesota, dedicated to providing exceptional customer support through effective communication and problem-solving. This role involves handling inquiries, maintaining records of customer interactions, and resolving complaints using various customer relationship management tools. Ideal candidates will possess strong active listening skills and suitability for a fast-paced environment, while also having knowledge of customer service principles.

Qualifications

• Knowledge of customer service principles and processes.
• Effective communication and clerical skills.
• Ability to understand and use the English language proficiently.

Responsibilities

• Provide information to customers about products and services.
• Keep detailed records of customer interactions and transactions.
• Resolve customer complaints and inquiries effectively.

Skills

Active Listening

Service Orientation

Problem Sensitivity

Critical Thinking

Persuasion

Social Perceptiveness

Tools

Avaya software

CRM software

Microsoft Excel

Job description

A global business services company is seeking a Customer Service Representative in Eagan, Minnesota, dedicated to providing exceptional customer support through effective communication and problem-solving. This role involves handling inquiries, maintaining records of customer interactions, and resolving complaints using various customer relationship management tools. Ideal candidates will possess strong active listening skills and suitability for a fast-paced environment, while also having knowledge of customer service principles.