Customer Solutions Specialist

Kedia Corporation; BLOOMINGTON (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading customer service firm is seeking a Customer Service Representative in Bloomington, MN. This role involves engaging with customers, addressing inquiries, and resolving complaints efficiently. Applicants should possess strong communication skills and a service-oriented mindset. The position offers a dynamic and growth-oriented environment, ideal for those eager to innovate in customer interactions. If you are motivated and enthusiastic about helping customers, we encourage you to apply.

Qualifications

• Knowledge of customer and personal service principles.
• Knowledge of administrative procedures and systems.
• Strong English language skills including spelling and grammar.

Responsibilities

• Provide information about products or services to customers.
• Maintain records of customer interactions and transactions.
• Resolve customer service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A leading customer service firm is seeking a Customer Service Representative in Bloomington, MN. This role involves engaging with customers, addressing inquiries, and resolving complaints efficiently. Applicants should possess strong communication skills and a service-oriented mindset. The position offers a dynamic and growth-oriented environment, ideal for those eager to innovate in customer interactions. If you are motivated and enthusiastic about helping customers, we encourage you to apply.