Customer Experience Advocate (Remote, Insurance Tech Startup)

jerry.ai; EE. UU.; A distancia; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity (stock options)

Fully remote with equipment provided

Flexible scheduling: 5d×8h or 4d×10h

Medical, dental, vision insurance

Paid vacation time

P&C license paid by Jerry

Descripción de la vacante

Jerry.ai is seeking a customer operations professional for a fully remote, full‑time role. You will help customers care for their car and home, navigating a fast‑paced insurance app and lifecycle—from coverage questions to renewals—while shaping the customer experience.

You will work with a large panel of insurance partners, have access to equity, flexible scheduling, and a benefits package. Applicants must reside in the United States.

Formación

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude with willingness to work as a team.
• Strong work ethic and problem solving skills.
• Strong communication skills.

Responsabilidades

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn’t know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.

Descripción del empleo

This job is what Jerry is all about: helping our customers take care of their most important assets, their car and home, with the kind of warmth and speed they didn't expect from an insurance company.

Car and home are people’s most important assets, yet the experience of owning them is stuck in the 90s. Every part of the journey - insurance, repairs, financing, maintenance - is fragmented, complicated, and expensive. Jerry.ai is building the first app to help people manage it all.

The work is fast-paced, high-energy, team-oriented, and fully remote. A few things our team members love about working at Jerry:

• Opportunities to shape the customer experience as the product and services are constantly evolving.
• Competitive wage and benefits (medical, dental, vision insurance, 401K match, paid vacation time).
• Stock equity (stock options) — we're a tech startup, and you own a piece of what you're building.
• Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week.
• Fully remote, with work equipment provided.
• A career path in one of the largest industries in the world — insurance. We pay for your P&C insurance license if you don’t have one yet.
• And, importantly, the colleagues you work alongside. Ask our team what they value most and the answer is almost always the same: the people and the culture. Jerry is full of people who take their work seriously and take helping each other just as seriously.

Responsibilities

As a member in the Customer Operations team, some of your responsibilities could include:

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn’t know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you’re hearing. The feedback loop here is short enough that you’ll see your suggestions ship.

Who you are

• Prior work experience in customer service, sales, or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Compensation and perks

• Hourly wage of $19.00 - 21.00 + equity (stock options)

While we appreciate your interest and application, due to the volume of applications we receive, only applicants under consideration will be contacted.

Location & Eligibility

Please note: Jerry.ai is only able to hire full‑time salaried employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada, and full‑time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing elsewhere at this time.