Customer Experience Advocate — In-Office Tempe

Carvana; Tempe (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Holiday and PTO

Education reimbursement

401(k) matching

Career growth

Job summary

ADESA, a Carvana-owned company, seeks a Customer Experience Advocate to join the Tempe team in person. The role is full-time, hourly, and supports buyers, sellers, transporters, and dealers with multi-channel interactions.

You’ll resolve issues, log details in Salesforce, and collaborate with internal departments while staying customer-focused. Requires 1+ year in customer service and strong communication skills.

Qualifications

• HS diploma or equivalent required.
• 1+ year in customer service or call center.
• Strong verbal and written communication, active listening.
• Problem-solving with ownership mentality.
• Ability to learn new systems and multi-screen setups.
• Experience with automotive titles or dealership ops is a plus.

Responsibilities

• Handle customer interactions across calls, chats, and emails.
• Resolve product and service issues to First Contact Resolution.
• Log interactions accurately in Salesforce and escalate as needed.
• Coordinate with internal departments to resolve cross-functional issues.
• Practice active listening to tailor personalized support.
• Provide feedback on system inefficiencies and pain points.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Technical aptitude

Education

High school diploma

Tools

Salesforce

Job description

ADESA, a Carvana-owned company, seeks a Customer Experience Advocate to join the Tempe team in person. The role is full-time, hourly, and supports buyers, sellers, transporters, and dealers with multi-channel interactions.

You’ll resolve issues, log details in Salesforce, and collaborate with internal departments while staying customer-focused. Requires 1+ year in customer service and strong communication skills.