Experience Advocate - In-Office Tempe, Weekend Remote

Opendoor; Tempe (AZ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

PTO

Holidays

Health/Dental/Vision insurance

Life Insurance

401(k)

Job summary

Opendoor in Tempe, AZ is hiring a Customer Experience Specialist to provide premier service to thousands of customers daily. You will handle calls and written communications across platforms, collaborating with internal teams to improve the customer experience and build real estate mastery.

The role emphasizes empathy, rapid issue resolution, and a growth mindset. In-office four days per week with weekend coverage, shifts 11:00AM-8:00PM or 1:00PM-10:00PM MST, with compensation at $25 hourly plus

Responsibilities

• Be the face and voice of Opendoor, handling customer needs with integrity, empathy, and efficiency.
• Guide customers through home-buying and selling processes by answering questions quickly.
• Respond to inquiries from customers, agents, neighbors, vendors, and partners to provide information.
• De-escalate tough interactions and develop pathways for communication.
• Act as a liaison between customers and internal partners to resolve issues.
• Navigate internal knowledge resources to find solutions and deliver accurate information.
• Continuously develop real estate knowledge and Opendoor knowledge through training.
• Foster a positive environment through engagement and teamwork.
• Work with internal teams and external partners to deliver a perfect experience to customers.
• Share customer insights with product teams to improve the experience and programs.
• Meet team performance goals (adherence, productivity, CSAT).
• Maintain schedule including weeknights/weekends.

Skills

Mission-driven

Empathy

Teamwork

Communication

Solution-orientation

Coachable

Adaptability

Empaths

Job description

Opendoor in Tempe, AZ is hiring a Customer Experience Specialist to provide premier service to thousands of customers daily. You will handle calls and written communications across platforms, collaborating with internal teams to improve the customer experience and build real estate mastery.

The role emphasizes empathy, rapid issue resolution, and a growth mindset. In-office four days per week with weekend coverage, shifts 11:00AM-8:00PM or 1:00PM-10:00PM MST, with compensation at $25 hourly plus