Customer Experience Intern — Frontline Innovator

Carvana; Tempe (AZ); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentorship and coaching

Unparalleled access to senior leaders

Carvana swag

Descrizione del lavoro

Carvana is seeking interns for a 9-week, paid Customer Experience Internship in Tempe, AZ. You will be embedded in the Customer Experience team and exposed to Market Operations, learning the end-to-end car buying journey and how to deliver moments of magic to customers.

You’ll participate in an accelerated training program, solve real business challenges, and have opportunities to join full- or part-time Advocate Operational roles after graduation.

Competenze

• Currently enrolled in a four-year university and on track to graduate in Winter 2027 or Spring 2028 (i.e., a rising senior).
• A genuine obsession with helping people and a deep sense of empathy.
• An insatiable curiosity and a desire to understand the "why" behind the "what."
• A top-notch communicator: you're clear, concise, and can talk to just about anyone.
• A true team player who is always willing to lend a hand.
• Resilience and a positive, can-do attitude. You see challenges as opportunities.

Mansioni

• Learn from the best: You'll go through an accelerated training program designed to give you a deep understanding of our customers, our business, and our secret sauce for success.
• Become a customer champion: You'll be on the front lines, engaging with real customers through live interactions via phone and chat to solve problems and create exceptional experiences.
• See the full journey: Get exposure to the Market Operations side of the business and gain insight into the driveway and Vending Machine experience, so you understand how every step of the car buying process comes together.
• Experience our innovation firsthand: Step away from the desk and see what makes Carvana different. You'll get exclusive tours of our iconic Car Vending Machine and state‑of‑the‑art Inspection Center as you learn about all the teams that bring the customer experience to life.
• Tackle a real business challenge: You and your fellow interns will team up on a hands-on capstone project, presenting your innovative solutions to our senior leadership team at the end of the summer.
• Get a seat at the table: Participate in exclusive lunch & learn sessions with our Executives, get a behind‑the-scenes look at our operations, and build a professional network that will last a lifetime.

Conoscenze

Communication

Empathy

Teamwork

Curiosity

Problem solving

Formazione

Four-year university student

Descrizione del lavoro

Carvana is seeking interns for a 9-week, paid Customer Experience Internship in Tempe, AZ. You will be embedded in the Customer Experience team and exposed to Market Operations, learning the end-to-end car buying journey and how to deliver moments of magic to customers.

You’ll participate in an accelerated training program, solve real business challenges, and have opportunities to join full- or part-time Advocate Operational roles after graduation.